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Help and Support

Help with Propi on propi.ca and the Propi iPhone app. Find a quick answer below, or get in touch and a real person will reply.

Contact us

Email
[email protected]
Phone
416-655-4850 (Andrew Ahmed, Broker)
Brokerage
Global Bricks Executive Homes Realty, 905-890-1300
267 Matheson Blvd E, Unit 3, Suite A, Mississauga, Ontario L4Z 1X8

We aim to reply within one business day.

Signing in

How do I sign in?

In the app, enter your email and we send you a six-digit code. Type the code in to sign in. There is no password to remember. On the website, sign in or create an account from the Account menu.

My code hasn't arrived
  • Check your spam or junk folder.
  • Wait a minute or two; email can be slow.
  • Check the email address you typed, then ask for a new code.
  • Still nothing? Email us at [email protected].

Saved homes, searches and alerts

How do I save a home or a search?

Tap the heart on a listing to save it. Save a search to get alerts when new listings match it. Everything you save is in the Saved tab in the app and in your account on the website, and it stays with your account on every device.

How often are alerts sent?

We check saved searches for new matches about every 15 minutes and send alerts by email and, in the app, by push notification. To stop alerts for a search, delete it from the Saved tab (touch and hold the search, then Delete).

How do I turn push notifications on or off?

In the app, go to Account, then Notifications, and turn on Push notifications. To turn them off, use iPhone Settings, then Propi, then Notifications (the switch in the app opens that screen for you).

Sold and leased prices

Why do I need to sign in to see sold prices?

Sold and leased prices come from the Toronto Regional Real Estate Board (TRREB) through PropTx. Board rules only allow us to show them to registered users who have confirmed their email address and accepted the board's terms of use. Sign in, confirm your email, then accept the terms when asked.

Booking a viewing

What happens after I request a viewing?

Your request goes to Andrew Ahmed, Broker with Global Bricks Executive Homes Realty. We confirm the time with you and the listing side. You can follow each request in the Viewings tab, from Requested to Confirmed, and add a confirmed viewing to your calendar.

How do I cancel or change a viewing?

Open the viewing in the Viewings tab and tap Ask to cancel. Your agent cancels it and lets you know. To change the time, call or email us using the details at the top of this page.

Listing data and the map

Where does the listing data come from?

Listings come from the TRREB MLS® System through PropTx and update about every 15 minutes. The information is deemed reliable but is not guaranteed accurate by PropTx. Each listing shows the brokerage that listed it.

A listing looks wrong. How do I report it?

Email [email protected] with the listing link or MLS® number and what looks wrong. Listing details are set by the listing brokerage, so we may need to pass it on to them.

Where do the map and transit lines come from?

Transit lines on the map come from City of Toronto Open Data and Metrolinx. Credits are shown on the map itself.

Privacy and your account

How is my information used?
How do I delete my account?

In the app, go to Account, then Delete account. On the web, go to propi.ca/delete-account. You can also email [email protected] from the address on your account. Deleting your account removes your saved homes, saved searches, alerts, reminders and viewing notes. Viewing requests already sent to the brokerage are kept with its records.

The app

Which devices does the app support?

Propi is available for iPhone. An Android version is planned. You can also use everything on the web at propi.ca.

Get the app

Propi for iPhone is coming soon to the App Store. Android will follow.